How to Create a Support Ticket

Applies to: All

Overview

Create and track support requests from Support (/dashboard/[orgId]/support). Requires an ACTIVE subscription.

Prerequisites

• Organization subscriptionStatus === 'ACTIVE' (not TRIAL or FROZEN).
• Permission to create tickets (org admin or project member for project-scoped issues).

Steps — create a ticket

1. Open Support in the org sidebar (or /dashboard/[orgId]/support?projectId=[id] from a project).
2. Click New ticket or Create ticket.
3. Enter Subject (max 120 characters) and Description (max 2000 characters).
4. Set Priority (use the in-form guide).
5. Optionally attach files and link a Project.
6. Submit. Note the ticket number (FS-XXXXXXXX).

Steps — follow up

1. Open the ticket from the list to view thread and timeline.
2. Add replies until status is Resolved.
3. Reopen if the issue recurs.

Browse help docs at help.flexsite.io before filing duplicate tickets.