Credit System Overview

Applies to: All

Overview

FlexSite uses credits instead of listing every server line item on your invoice. Think of credits as tokens that pay for hosting actions: creating sites, adding environments, bigger servers, backups, and more.

Key concepts

  • Credits remaining — your current balance, visible on Billing. When it hits zero, some actions pause until you upgrade or the next billing period refreshes your pool.
  • Credits limit — the maximum credits your plan includes per billing cycle.
  • Metered actions — operations that spend credits include: new environments, raising Build Settings (CPU/RAM), backups, content sync between environments, some domain publications, and Atom site creation.

Credits apply at the organization level — all projects in the org share the same pool.

Steps — check your balance

  1. Open Billing.
  2. Read the credits widget and plan name (TRIAL, ACTIVE, etc.).
  3. Open Usage for a line-by-line breakdown by project and feature.

Plan states (simple guide)

  • TRIAL — evaluation account with a small starter pool (often around 20 credits). Enough to explore, not always enough for production launch.
  • ACTIVE — paid subscription; credits refresh per your plan terms and more features unlock (custom domains, Support).
  • FROZEN — billing problem; credits cannot be spent until payment is fixed. Existing sites may stop updating.

Atom note

Creating an Atom site deducts a fixed credit amount at the moment the site is created. See Atom Billing and Credits for details.